Maybe you’ve got a big party coming up or you’re tired of seeing stains on your floor. Whatever the reason, you’ve decided to get your carpet cleaned by a professional. There’s certainly no shortage of carpet cleaners, but OxyGreen is different in almost every way. It’s not only the safe and superior cleaning we provide, but also how we treated our customers.
We at OxyGreen work from three important values: professionalism, honesty and courtesy. They are the cornerstones of our business and why our customers keep coming back to us again and again. It starts before we even enter your home.
Setting up an appointment
Many people getting their carpets cleaned end up paying more than originally quoted. The business gives them a price, but then find out that the room is too large for that price or something requires an additional service.
That will never happen at OxyGreen. We want you to know exactly what you’re getting when you set up an appointment. We tell you not only a price per room, but also the maximum size for that price. You also know exactly what you’re getting from us. There are no hidden fees. We tell you what we do and what other services we have that you might benefit from.
We’re happy to answer any questions you have and work with you to find a date that’s mutually beneficial. If we can’t, then we’ll recommend another company that we feel would do a great job.
During the cleaning
It is an honor to be invited into your home to clean your carpet. The home is a private place and you deserve to be treated with respect and courtesy. We’re happy to discuss our cleaning process and how we can make your experience better.
If you want to watch while we clean your carpets and area rugs, then go ahead. If we notice upholstery that needs cleaning or other service, then the technician will mention it, but there is no high pressure sale. If we have to move furniture, then we’ll make sure to protect it and your floor from bumps and scuffing. If there’s a particular stain that’s troublesome, we’ll spend extra time getting it out.
We want you to be amazed by the cleanliness of your carpet and impressed with our customer service.
After the cleaning
Once we’re finished with your cleaning, we’ll hand you a survey that you can fill out at your convenience. It helps us know what we’re doing right and what we can improve on. We’re known for giving away packets of seeds and other items or products as a thank you for letting us come into your home.
If you have any questions or concerns about your cleaning, then we’ll be happy to answer them or you can always give us a call. It’s time of your to experience the OxyGreen difference.